> ## Documentation Index
> Fetch the complete documentation index at: https://docs.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Users

To perform basic user management functions and role assignments, Storefront Gateway supplies a **Users** configuration page. Your organization can manage all users and has the ability to:

* Create new admin users
* View a summary of all admin users
* Update an admin user's profile
* Assign and update admin roles

To access these options from the **Admin console**, expand **User Management** (in the left menu) and select **Users**.

<img src="https://mintcdn.com/amdocs-spbu/fYeFYdoaC8JNMldy/marketONE/sgAdminGuide/images/adminUsers.png?fit=max&auto=format&n=fYeFYdoaC8JNMldy&q=85&s=65e922956ef18910b922bc4965b5974d" alt="Storefront Gateway Admin Users page" width="1750" height="884" data-path="marketONE/sgAdminGuide/images/adminUsers.png" />

The **Users** page has the following features:

* **View all users** - The default page lists a summary of users and their associated roles such as **Super Admin** or **Care Representative**. Each user's details - **User ID**, **Name**, **Email or Mobile**, **Alias**, **Roles**, **Status** and **External User ID** - are visible for quick viewing.

  **Note:** By default, users are listed per page. To view more users concurrently, click the per page option and update.

* **Update a user**: Select a specific user from the list on the **Users** page. The selected user's **Identity** page displays with an **Actions** button where a **Super Admin** or **Care Representative** can perform the following tasks:
  * [**Suspend a user**](adminConSuspendUser) - Temporarily suspend a user account and prevent the user from authenticating and accessing resources.
  * [**Remove a user's suspension**](adminConRemoveSusupension) - Remove a user's suspension from their account.
  * [**Deactivate a user**](adminConDeactivateUser) - Deactivates the account and the user can't authenticate with Storefront Gateway.
  * [**Change a user's role**](adminConChangeRole) - Update the user's role.

* **Add User**: Creates a new user with a specified role and sends the user a invitation email.

* **[Identity](adminConTeamMember#identity)**

**Parent topic:**[Admin User Management](adminUserMGMT)

## Identity

A user's **Identity** page displays an overview of the relevant details of their profile or user account including their current **Status**. The page is helpful to determine the account status, when the account was created, activated/deactivated or suspended, and when updates or modifications were done.

**Note:** A user may also be referred to as an admin user.

The following table lists the information that can be viewed on a currently selected user's page:

| Account Setting/Field | Description |
| - | - |
| **Status** | The current status of the selected user. See the **User Status Details** for more information. |
| **Activated** | The date the user account was activated in Storefront Gateway. If the user is suspended, this field name is updated to **Suspended** and displays the date of when the suspension began. If the user is deactivated, this field name is updated to **Deactivated** and displays the date of when the deactivation occurred. |
| **Created** | The date the user account was created in Storefront Gateway. |
| **Updated** | The date the user account was modified or updated. |
| **Profile** | The **Profile** contains the following entries: - **Display Name** is the user's name that is visible in the application. - **First Name** is the user's first name. - **Last Name** is the user's first name. - **Email** is the verified email address (authN ID) used by the user for onboarding/authentication. - **Preferred Contact** is the user's preferred contact. - **Username** specifies a username associated with the user's account. - **Role** denotes the role currently assigned to the admin user. |
| **Security** | You can reset the user's password. To reset the user's password: 1. Select **Reset Password**. The **Reset Password** dialog appears. 2. Select **Send link**. An email has been sent to the user to reset their password. |
| **Roles and Permissions** | The [roles](adminRoles) assigned to the user, which admin users can edit. |
| The user's status and details can change depending on what actions and processes occur on their account. For example, a new user verifies their email and the corresponding status updates from **Activating** to **Activated**. Any modification or updates, such as a suspension/deactivation, made to the account by an admin user are also visible on the user's profile page. | |

The **Actions** button is available on a currently selected user's **Identity** page. As an admin user, you have the option to suspend, remove a suspension, and change the selected user's role. For more details, see the [**User**](adminConTeamMember) topic for guidance using these actions.

**User Status Details**

A user's current status can be viewed from the **Users** summary page or on an individual basis by selecting a user. The user's **Name** (as entered by the user) and **ID** (generated by Storefront Gateway) are visible at the top of the **Identity** page.

The table below lists the different statuses of a currently selected user:

| Status | Description | Examples |
| - | - | - |
| **Activating** | The user account is provisioned but is not yet ready to be used. The end user is in the process of registering at least one AuthN ID and still requires verification. Depending on your settings, your organization may prevent or allow a user with the activating status to authenticate. By default, the setting prevents a user with this type of status to authenticate. | User signed up with Storefront Gateway with an email address or mobile number, but they have yet to verify it. |
| **Activated** | Activated and functionality associated with account is enabled. | User identity has been verified. The status was changed from activating or pending to activated. |
| **Pending** | Similar to **Activating** but applies to the case where an existing authN ID is being replaced. | User updated an existing email address or mobile number, but they have yet to verify it. The old email or mobile remains active until the new one is verified. |
| **Suspended** | Temporarily suspended but can be transitioned back to an activated state in the future. The account cannot be used to authenticate with Storefront Gateway. The suspension must be removed to allow for authentication and resource access again. | A user is on maternity leave or going on vacation, and the user's account is suspended for that time period. |
| **Deactivated** | Account is deactivated. | A user leaves the organization and their account status is changed to deactivated. This action is not reversible from the **Admin console** UI. Their user activity can still be viewed from the **Care console**. |

**Parent topic:**[Manage Users](adminConTeamMember)


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