> ## Documentation Index
> Fetch the complete documentation index at: https://docs.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change the User's Preferred Contact

As a Care Agent, you can change the user's preferred contact channel, on behalf of them.

1. Sign in to the Care console. By default, the **Find a User** page appears.

2. [Find and select](sgFindUser) a desired user. The selected user's profile opens.

3. On the selected user's **Identity** page, click the <img src="https://mintcdn.com/amdocs-spbu/fYeFYdoaC8JNMldy/marketONE/sgCareGuide/images/edit_icon.png?fit=max&auto=format&n=fYeFYdoaC8JNMldy&q=85&s=8ebdd1db6f71bef1384c24893ebe6854" alt="Edit" width="18" height="18" data-path="marketONE/sgCareGuide/images/edit_icon.png" /> icon in the **Preferred Contact** row.

4. Select the desired authentication identifier (authN ID) from the list.

   **Note:** You cannot select any authN IDs that are pending verification.

5. Click **Save** to save the changes, or click **Cancel** to go back.

The selected authN ID is now the preferred contact for this user.

**Parent topic:**[Preferred Contact](preferredContact)


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