> ## Documentation Index > Fetch the complete documentation index at: https://docs.m1amdocs.com/llms.txt > Use this file to discover all available pages before exploring further. # Remove an Email Address As a Care Agent, you can delete a registered email address from a user's profile. You can only remove an email address if the user has at least one other registered email address, mobile number, or connected social media account (for example, Facebook, Google) as a backup sign-in option. At least one option for authentication must be available. 1. Sign in to the Care console. By default, the **Find a User** page appears. 2. [Find and select](sgFindUser) a desired user. The selected user's Identity page (profile) opens. Care Console Identity page example 3. On the selected user's **Identity** page, click the Edit pencil icon in the **Email** row. 4. Click **Remove** next to the email address that you want to delete. A confirmation prompt opens. 5. Click **Remove** to delete the email address, or click **Cancel** to go back. The system immediately removes or deletes the email address from the user profile. The user can no longer use this email address to sign in. The user can, however, re-register the email address if they desire, but it will need to be re-verified. **Parent topic:**[Authentication Identifiers](sgEmailsAndMobileNumbers) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.