> ## Documentation Index
> Fetch the complete documentation index at: https://docs.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Remove a Suspension

As a Care agent, you can remove a suspension from a user to restore their access. Once you search for and select a user, select the **Actions** > **Remove suspension**. This option is only visible if the selected user is in **Suspended** status.

1. Sign in to the Care console. By default, the **Find a User** screen appears.

2. [Find and select](sgFindUser) a specific user to open selected user's profile or **Identity** page.

3. Navigate to **Actions** > **Remove suspension** located in the top-right corner.

   <img src="https://mintcdn.com/amdocs-spbu/fYeFYdoaC8JNMldy/marketONE/sgCareGuide/images/actionsRemoveSuspension.png?fit=max&auto=format&n=fYeFYdoaC8JNMldy&q=85&s=0dbef9d884dce11b58bdd01798cac248" alt="" width="1918" height="504" data-path="marketONE/sgCareGuide/images/actionsRemoveSuspension.png" />

4. Select **Remove suspension** and allow the user to authenticate, and access resources/services again.

The selected user's suspension is removed and the user status updates to **Activated** in the Care console. The user can authenticate and access resource/services (that is, they can sign in to your applications that use Storefront Gateway).

**Parent topic:**[User Management](careAboutUserIdentity)


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