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# Update an Email Address

As a Care Agent, you can update a user's existing email address with a new one and remove the old one in the process. Updating an existing email address is distinct from adding a new email address.

1. Sign in to the Care console. By default, the **Find a User** page appears.

2. [Find and select](sgFindUser) a desired user. The selected user's Identity page (profile) opens.

3. On the selected user's **Identity** page, click the <img src="https://mintcdn.com/amdocs-spbu/fYeFYdoaC8JNMldy/marketONE/sgCareGuide/images/edit_icon.png?fit=max&auto=format&n=fYeFYdoaC8JNMldy&q=85&s=8ebdd1db6f71bef1384c24893ebe6854" alt="Edit pencil" width="18" height="18" data-path="marketONE/sgCareGuide/images/edit_icon.png" /> icon in the **Email** row.

4. Delete the existing email address and enter the new email address.

5. Click **Save** to save the changes, or click **Cancel** to return to the **Identity** page.

The updated email address is registered to the selected user's profile with a **pending** status. The system then sends a verification message to the new email address. The user needs to open that email and follow the verification link in order to fully activate this email address and remove the previous one. If the user deletes or misplaces their verification message, or if they let it expire, you can [resend a verification message](sgVerificationMessage) to this email address.

**Note:** The previous or current email address is still fully activated, and can therefore still be used to sign in, until the new email address is verified.

**Parent topic:**[Authentication Identifiers](sgEmailsAndMobileNumbers)


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