> ## Documentation Index
> Fetch the complete documentation index at: https://docs.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Care

**Basic User Identity Management**

**Care console** out-of-the-box controls allow you to manage user identities including the ability to reset passwords, create users, edit/update accounts and profiles.

The features available to manage your organizations user identities are:

* Update a user
* Add a new user
* Assign a user role
* Reset a password

**Extended User Identity Management**

To manage seamless onboarding and user account operations, **Care console** provides additional controls from the **Actions** menu such as:

* **User Suspend** - is temporary and prevents the user from authenticating with Storefront Gateway. You can remove the suspension and allow the user to sign in and access resources/services.
* **Remove Suspension** - cancels the user's suspension and allowing them to sign in and access resources/services again.
* **Unlock User** - the user is locked out when they sign-in too many times with invalid credentials, such as a wrong password. . By default, the user must wait for set time to elapse before they're able to sign in again, unless the user is unlocked from Care console.
* **Deactivate User** - immediately revokes the user's tokens, signs user out of all sessions, and prevents the user from authenticating with Storefront Gateway to access resources/services. This action is irreversible from the Care console.
* **Delete User** - you can delete a user permanently from the platform. This feature is hidden by default in the Care console.
* **Generate a Backup Code for MFA**- you can generate a one-time backup code (BUC) for a user to help them regain access to their account. The user is configured for MFA and has previously registered at least one factor for 2FA.

**Parent topic:**[Administration](sfgwAdministration)


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