> ## Documentation Index
> Fetch the complete documentation index at: https://docs.m1amdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Upgrades, Downgrades, and Cancellations

In **Reseller Policies** > **Upgrade, Downgrade, Cancel**, you can manage the default upgrade, downgrade, and cancellation behavior for all subscription entitlements.

**Note:** This feature is only available when using the [Platform-managed](g_platformManagedFlow) product lifecycle and is limited to Resellers with the Commerce Engine component enabled.

1. Navigate to the **Reseller Policies** > **Upgrade, Downgrade, Cancel**.

   The **Upgrade, Downgrade, Cancel** page appears.

2. Configure the upgrade, downgrade, and cancellation settings as desired. See the tables below for guidance.

3. Select **Save**.

   Your upgrade, downgrade, and cancellation settings have been successfully saved.

* **[Upgrade, Downgrade, Cancel Details](m_upgradeDowngradeCancelManage#upgrade-downgrade-cancel-details)**

**Parent topic:**

## Upgrade, Downgrade, Cancel Details

### Upgrade Settings

| Field Name | Guidance | Required or Optional |
| - | - | - |
| **Upgrade Entitlement** | Select when the product upgrade will occur:- **Immediate:** The customer can get access to the new product entitlement now and will lose access to the previous product entitlement. This is the default. - **End of cycle:** The customer can continue to access the existing product entitlement. The product upgrade will occur at the end of the current cycle. | Required |
| **Enable Proration** | Turn this setting on to ask the customer to make a prorated payment when upgrading. | Optional |

### Downgrade Settings

| Field Name | Guidance | Required or Optional |
| - | - | - |
| **Downgrade Entitlement** | Select when the product downgrade will occur:- **Immediate:** The customer can get access to the new product entitlement now and will lose access to the previous product entitlement. - **End of cycle:** The customer can continue to access the existing product entitlement. The product downgrade will occur at the end of the current cycle. This is the default. | Required |
| **Enable Proration** | Turn this setting on to make the customer eligible for a prorated refund when downgrading. | Optional |

### Cancellation Settings

| Field Name | Guidance | Required or Optional |
| - | - | - |
| **Cancel Entitlement** | Select when the product cancellation will occur:- **Immediate:** The customer will lose access to the product entitlement when they cancel their service. - **End of cycle:** The customer can continue to access the existing product entitlement. The customer will lose access to the product entitlement at the end of the current cycle. This is the default. | Required |
| **Enable Proration** | Turn this setting on to make the customer eligible for a prorated refund when canceling. | Optional |
| **Parent topic:**[Manage Upgrades, Downgrades, and Cancellations](m_upgradeDowngradeCancelManage) | | |


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