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The Partner Ecosystem Management Dashboard provides high-level activity data and performance KPI results about agreements, partnerships, account performance, Merchant-Managed subscriptions, Platform-Managed subscriptions, and newly onboarded Merchants. On the Dashboard, you can:
  • Improve productivity overall by quickly viewing activity on the platform
  • Stay informed about partnership and agreement activity
  • Review subscription performance from your partnerships, including activations, cancellations (churn), activation rate, and penetration rate based on your eligible customer base
  • Examine trends over time on the graphs for Merchant-managed and Platform-managed subscriptions
  • See newly onboarded Merchants you don’t have a partnership with
The Dashboard is your homepage. Reseller Dashboard The Dashboard summarizes data in metrics and comparative graphs. To get a more in-depth view, use the graphs to drill down. For example, the subscription graphs let you examine and compare Merchant and product results to better understand the success of subscriptions. By default, the Partner Ecosystem Management Dashboard displays data from the last 30 days. Dashboard data gets updated daily. The Partner Ecosystem Management Dashboard has the following sections:
  • My Agreements:
    • See the number of active agreements, agreements pending approval, and rejected agreements.
    • Select a link to view all agreements.
  • My Partnerships:
    • See the number of active partnerships and partnerships pending approval.
    • Select a link to view all partnerships.
  • Account Performance:
    • Activations: View the number of activations of Platform-managed subscriptions in the last 30 days. The arrow shows the trend in comparison to the prior 30 days.
    • Churn: View the number of cancellations in the last 30 days (Platform-managed subscriptions). The arrow shows the trend in comparison to the prior 30 days.
    • Activation Rate: View the percentage of customers that have fully activated their previously purchased subscriptions from the Reseller’s store (Platform-managed subscriptions). The arrow shows the trend in comparison to the prior 30 days.
    • Penetration Rate: View the percentage of customers with one or more Platform-managed subscriptions compared to the defined eligible customer base in your organization profile. This percentage represents the last 30 days. Active subscriptions are used in the calculation.
  • Graphs
    • Merchant-Managed Graph:
      • View a graph comparing the total of your new and renewal subscription transactions with your Merchants’ average. Note: You must have more than one partnership and more than one transaction for the average to display on the graph. Note: The Merchant-Managed Graph only shows successful transactions. Refunds aren’t displayed on this graph.
      • Use filters to view various comparison graphs:
        • Select up to two Merchants without selecting specific products. View the total number of transactions per Merchant as compared to the average among all Merchants.
        • Select up to two products from the same Merchant. View the total of transactions per Merchant product as compared to the average among all Merchants.
        • Compare one product from two Merchants by first selecting Add a Merchant to Compare and then selecting the specific product. You can also view the totals as compared to the average among all Merchants.
      • See the last 30, 90, 180, or 365 days of results (30 days is the default).
    • Platform-Managed Graph:
      • View a graph comparing the total of your active subscriptions with your Merchants’ average. Note: You must have more than one partnership and more than one active subscription for the average to display on the graph.
      • Use filters to view various comparison graphs:
        • Select up to two Merchants without selecting specific products. View the total number of active subscriptions per Merchant as compared to the average among all Merchants.
        • Select up to two products from the same Merchant. View the total of active subscriptions per Merchant product as compared to the average among all Merchants.
        • Compare one product from two Merchants by first selecting Add a Merchant to Compare and then selecting the specific product. You can also view the totals as compared to the average among all Merchants.
      • See the last 30, 90, 180, or 365 days of results (30 days is the default).
  • Newly Onboarded Merchants:
    • See newly onboarded Merchants, their categories, their target markets, and short descriptions of the organizations. The newest Merchants display first.
    • Use the right and left arrows to scroll through newly onboarded Merchants.
    • Select Merchant Details to view more information about a Merchant.
    • Select See All Merchants to discover more.