Overview
Partner Ecosystem Management is a network for Resellers (Service Providers) and Merchants. As a Merchant, you have access to a ready-made ecosystem of Resellers (Service Providers) in Partner Ecosystem Management. You can accept partnership requests from Resellers and let them resell your subscription products in their storefront. Alternatively, you can partner with Resellers to provide your customers with statement billing as another form of payment on your website. Bundling services and bill options increases value and reduces churn.Who Is Partner Ecosystem Management For?
Partner Ecosystem Management is for Merchant and Reseller (Service Provider) organizations that want to partner to resell or integrate subscription services.About This Guide
The Partner Ecosystem Management User Guide for Merchants is intended for Over the Top Providers. This guide introduces you, the reader, to the capabilities of the interface. It covers the main tasks you can perform. This guide assumes you are not familiar with Partner Ecosystem Management terms and describes them where appropriate.Partner Ecosystem Management Features
Partner Ecosystem Management offers the following core features:- Platform-managed and Merchant-managed product lifecycles: Product lifecycles specifically tailored to Resellers and Merchants and their goals. In the Platform-managed product lifecycle, Resellers resell Merchant services through their own digital store. In the Merchant-managed product lifecycle, Merchants use the Reseller’s billing as a payment option.
- Partnerships: Resellers (Service Providers) and Merchants can efficiently form partnerships to resell or integrate subscription services.
- Products and product groups: Merchants showcase their products to Resellers (Service Providers) by adding them to product groups and publishing them. Product groups allow customers to switch between products within the group (for example: upgrading and downgrading).
- Agreements and settlements: After forming a partnership, a Reseller and Merchant can establish a business agreement (optionally including a settlement model).
- Reports: Track and resolve differences in subscription data and settle payments.
- Reconciliation: Efficiently view and resolve differences in subscription data that exist between your system and Partner Ecosystem Management. Gain insight into product sales trends.
- Platform settings: Easily configure various back-end settings for integration. Create API keys, configure your SFTP settings, add health check endpoints, register for webhook events, add redemption URLs, create Reconciliation schedules, and inform Partner Ecosystem Management if you’d like to generate redemption codes for customers.
- Spend limit for Merchant-managed transactions: This built-in function prevents high charges from being accrued by a customer based on either fraudulent activity on their account, or through a high number of Merchant purchases.
Partner Ecosystem Management Advantages
Partner Ecosystem Management allows you to do the following:- Increase revenue through partnership in a matter of steps
- Promote the visibility of your organization and accept partnership requests before finishing certification
- Reduce operation costs by partnering with Resellers (Service Providers) that have already on-boarded to the platform
- Scale new partnerships quickly and reduce time to market
- Evolve standalone services into must-have bundles that subscribers keep forever, increasing loyalty
- Give customers the option of paying with another method (statement billing)
- Grow subscriptions in markets that favor partnerships with certain Resellers (Service Providers).