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Push notifications are web callbacks —also referred to as webhooks or event-driven messaging. These allow you to proactively receive near real-time notifications of events as they occur, without polling for them through the API. Commerce Engine push notifications are actionable on their own, and will not typically require a subsequent API call. A push message includes the related API object or objects in JSON format. You set up a listener to Commerce Engine events and then subscribe to any number of event classes or individual events. When these events occur, you receive push notifications as HTTPS POST requests with a JSON formatted message. Commerce Engine provides push notification event classes for:
  • Accounts: Account push notifications proactively inform you about key account change events such as account created, or account data change. The Account object is sent showing the account attributes. Receiving near real time account information from Commerce Engine is useful for different uses such as to notify your customer relations management (CRM) software, to prompt customer-facing applications to action, or to update high-touch customer records.
  • Subscriptions: Subscriptions push notifications proactively inform you about key subscription events such as a subscription started, a subscription stopped, a subscription paused, or changes to the subscription (modified). The Subscription object is sent showing the subscription attributes. Commerce Engine integrates with Partner Ecosystem Management to process subscription events.
  • Payment Methods: Payment Methods push notifications proactively inform you about key payment method change events such as when the payment method is activated on an account, or a billing address is changed. The payment method object is sent showing the payment method attributes. Receipt of near real time changes to on-file payment methods can assist you to update key customer records in your CRM software, or to prompt for action, when desired.
  • Transactions: Transactions push notifications proactively inform you about key transaction processing events such as transaction succeeded (was captured), transaction failed, or renewal transaction succeeded. The Transaction object is sent showing the transaction attributes and status. Receipt of near real time transaction results from Commerce Engine can assist to notify your customer-facing applications to prompt for action, when desired, or to extend your retention/dunning communication activity.
  • Adjustments: Adjustments push notifications proactively inform you about financial adjustments to payments—specifically about refunds, such as when a refund is issued for a transaction. In that case, the Refund object is sent showing the refund attributes.
Parent topic:Platform Interfaces