Manage Users

To perform basic user management functions and role assignments, Storefront Gateway supplies a Users configuration page. Your organization can manage all users and has the ability to:

Create new admin users
View a summary of all admin users
Update an admin user’s profile
Assign and update admin roles

To access these options from the Admin console, expand User Management (in the left menu) and select Users.

The Users page has the following features:

View all users - The default page lists a summary of users and their associated roles such as Super Admin or Care Representative. Each user’s details - User ID, Name, Email or Mobile, Alias, Roles, Status and External User ID - are visible for quick viewing. Note: By default, users are listed per page. To view more users concurrently, click the per page option and update.
Update a user: Select a specific user from the list on the Users page. The selected user’s Identity page displays with an Actions button where a Super Admin or Care Representative can perform the following tasks:
- Suspend a user - Temporarily suspend a user account and prevent the user from authenticating and accessing resources.
- Remove a user’s suspension - Remove a user’s suspension from their account.
- Deactivate a user - Deactivates the account and the user can’t authenticate with Storefront Gateway.
- Change a user’s role - Update the user’s role.
Add User: Creates a new user with a specified role and sends the user a invitation email.
Identity

Parent topic:Admin User Management

Identity

A user’s Identity page displays an overview of the relevant details of their profile or user account including their current Status. The page is helpful to determine the account status, when the account was created, activated/deactivated or suspended, and when updates or modifications were done. Note: A user may also be referred to as an admin user. The following table lists the information that can be viewed on a currently selected user’s page:

Account Setting/Field	Description
Status	The current status of the selected user. See the User Status Details for more information.
Activated	The date the user account was activated in Storefront Gateway. If the user is suspended, this field name is updated to Suspended and displays the date of when the suspension began. If the user is deactivated, this field name is updated to Deactivated and displays the date of when the deactivation occurred.
Created	The date the user account was created in Storefront Gateway.
Updated	The date the user account was modified or updated.
Profile	The Profile contains the following entries: - Display Name is the user’s name that is visible in the application. - First Name is the user’s first name. - Last Name is the user’s first name. - Email is the verified email address (authN ID) used by the user for onboarding/authentication. - Preferred Contact is the user’s preferred contact. - Username specifies a username associated with the user’s account. - Role denotes the role currently assigned to the admin user.
Security	You can reset the user’s password. To reset the user’s password: 1. Select Reset Password. The Reset Password dialog appears. 2. Select Send link. An email has been sent to the user to reset their password.
Roles and Permissions	The roles assigned to the user, which admin users can edit.
The user’s status and details can change depending on what actions and processes occur on their account. For example, a new user verifies their email and the corresponding status updates from Activating to Activated. Any modification or updates, such as a suspension/deactivation, made to the account by an admin user are also visible on the user’s profile page.

The Actions button is available on a currently selected user’s Identity page. As an admin user, you have the option to suspend, remove a suspension, and change the selected user’s role. For more details, see the User topic for guidance using these actions. User Status Details A user’s current status can be viewed from the Users summary page or on an individual basis by selecting a user. The user’s Name (as entered by the user) and ID (generated by Storefront Gateway) are visible at the top of the Identity page. The table below lists the different statuses of a currently selected user:

Status	Description	Examples
Activating	The user account is provisioned but is not yet ready to be used. The end user is in the process of registering at least one AuthN ID and still requires verification. Depending on your settings, your organization may prevent or allow a user with the activating status to authenticate. By default, the setting prevents a user with this type of status to authenticate.	User signed up with Storefront Gateway with an email address or mobile number, but they have yet to verify it.
Activated	Activated and functionality associated with account is enabled.	User identity has been verified. The status was changed from activating or pending to activated.
Pending	Similar to Activating but applies to the case where an existing authN ID is being replaced.	User updated an existing email address or mobile number, but they have yet to verify it. The old email or mobile remains active until the new one is verified.
Suspended	Temporarily suspended but can be transitioned back to an activated state in the future. The account cannot be used to authenticate with Storefront Gateway. The suspension must be removed to allow for authentication and resource access again.	A user is on maternity leave or going on vacation, and the user’s account is suspended for that time period.
Deactivated	Account is deactivated.	A user leaves the organization and their account status is changed to deactivated. This action is not reversible from the Admin console UI. Their user activity can still be viewed from the Care console.

Parent topic:Manage Users

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