| General verification of authentication identifier with OTP | This notification is sent to users to verify their authentication identifiers using an OTP. | - general-verification-of-authentication-identifier-with-otp_header.txt - general-verification-of-authentication-identifier-with-otp_body.html | - displayName - authnIdentifier - customToken |
| 2FA backup code is used | This notification is sent to users when a 2FA backup code is entered to login. | - 2fa-backup-code-is-used_header.txt - 2fa-backup-code-is-used_body.html | - displayName |
| Confirmation of deregistering an authentication identifier as MFA | This notification is sent to users when they have successfully deregistered an authentication identifier as MFA. | - confirmation-of-deregistering-an-authentication-identifier-as-mfa_header.txt - confirmation-of-deregistering-an-authentication-identifier-as-mfa_body.html | - displayName - type - authnIdentifier |
| Confirmation of activating authentication identifier | This notification is sent to users when their authentication identifier is successfully activated. | - confirmation-of-activating-authentication-identifier_header.txt - confirmation-of-activating-authentication-identifier_body.html | - displayName - destination - newAuthnIdentifier |
| Creation of regular User by Admin | This notification is sent to users when an admin creates their User ID (account) in Storefront Gateway. Note: MFA is enabled and user’s secondary factor is registered with this process. | - creation-of-regular-user-by-admin_header.txt - creation-of-regular-user-by-admin_body.htm | - displayName - actionTokenURL - destination - primaryAuthnIdentifier - secondaryAuthnIdentifier - MFAType - MFAAuthnIdentifier |
| Update password notification for admin user | This notification is sent to admin users after their password is updated. | - update-password-notification-for-admin-user_header.txt - update-password-notification-for-admin-user_body.html | - displayName - authnIdentifier |
| Notification that transaction renewal was successful | This notification is sent to users to notify them that their payment transaction renewal was successful. | - notification-that-transaction-renewal-was-successful_header.txt - notification-that-transaction-renewal-was-successful_body.html | - displayName - authnIdentifier - subscriptionDisplayName - subscriptionPrice - subscriptionCurrency - calendars.format(nextSubscriptionBillingDate_calendar |
| Notification of Maximum 2FA Retries | This notification is sent to users when they exceed the maximum number of 2FA retries. | - notification-of-maximum-2fa-retries_header.txt - notification-of-maximum-2fa-retries_body.html | - displayName - retries |
| 2FA backup codes generated | This notification is sent to users when a new set of backup codes have been generated for their User ID (account). | - 2fa-backup-codes-generated_header.txt - 2fa-backup-codes-generated_body.html | - displayName |
| Notification of suspension after maximum number of failed login attempts | This notification is sent to users when their user account has been suspended after reaching the maximum number of invalid login attempts. | - notification-of-suspension-after-maximum-number-of-failed-login-attempts_header.txt - notification-of-suspension-after-maximum-number-of-failed-login-attempts_body.html | - displayName - lockedUntil_calendar |
| Verification of email or mobile during onboarding with social account | This notification is sent to users to verify their authentication identifiers during onboarding with social account process. | - verification-of-email-or-mobile-during-onboarding-with-social-account_header.txt - verification-of-email-or-mobile-during-onboarding-with-social-account_body.html | - displayName - providerId |
| Notification that subscription was cancelled | This notification is sent to users when their SLM subscription is cancelled. | - notification-that-subscription-was-cancelled_header.txt - notification-that-subscription-was-cancelled_body.html | - displayName - subscriptionDisplayName - calendars.format(subscriptionEnds_calendar |
| Notification sent to primary user after user declines invitation | This notification informs the sender, either an admin or primary user, that the invited user declined the invitation. | - notification-sent-to-primary-user-after-a-user-declines-invitation_header.txt - notification-sent-to-primary-user-after-a-user-declines-invitation_body.html | - displayName - admindisplayName - shareEntities (service name) |
| Confirmation of associating social account | This notification will be sent to users when they have successfully associated their social account. | - confirmation-of-associating-social-account_header.txt - confirmation-of-associating-social-account_body.html | - displayName - providerId |
| Invitation to join service | This notification is sent to a user inviting them to share services with the originating user (sender). | - invitation-to-join-service_header.txt - invitation-to-join-service_body.html | - displayName - autnIdentifier - needsOnboarding - invitingUser - shareEntities |
| Verification of admin user’s email using machine provisioning | This notification is sent to admin users, during the initial machine provisioning process, to verify their email address. | - verification-of-admin-user’s-email_header.txt - verification-of-admin-user’s-email_body.html | - displayName - longTokenExpirationPeriod - longTokenExpirationPeriodUnit |
| Notification that transaction attempt was successful | This notification is sent to users to notify them that their transaction attempt was successful. | - notification-that-transaction-attempt-succeeded._header.txt - notification-that-transaction-attempt-succeeded._body.html | - displayName - subscriptionDisplayName - subscriptionPrice - subscriptionCurrency - calendars.format(nextSubscriptionBillingDate_calendar |
| Notification that a credit card is about to expire or has expired already | This notification is sent to users to notify them that the credit card used for account payment is expired or about to expire. | - notification-that-a-credit-card-is-about-to-expire-or-has-expired-already_header.txt - notification-that-a-credit-card-is-about-to-expire-or-has-expired-already._body.html | - displayName - cc_lastDigit |
| Confirmation of registering an authentication identifier as MFA | This notification is sent to users when they have successfully registered an authentication identifier as MFA. Message is sent to all verified authentication identifiers. | - confirmation-of-registering-an-authentication-identifier-as-mfa_header.txt - confirmation-of-registering-an-authentication-identifier-as-mfa_body.html | - displayName - type - authnIdentifier |
| Confirmation of updating the preferred notification channel | This notification is sent to users when their preferred notification channel is successfully updated. | - confirmation-of-updating-the-preferred-notification-channel_header.txt - confirmation-of-updating-the-preferred-notification-channel_body.html | - displayName - updatedContactChannel |
| Verify admin user during password recovery process | This notification is sent to admin users to verify them during the password recovery process. | - verify-admin-user-during-password-recovery-process_header.txt - verify-admin-user-during-password-recovery-process_body.html | - displayName - adminUILoginLink - longTokenExpirationPeriod - longTokenExpirationPeriodUnit |
| Verification of authentication identifier during onboard user by email or mobile | This notification is sent to users to verify their authentication identifiers during onboarding by email or mobile process. | - verification-of-authentication-identifier-during-onboarding_header.txt - verification-of-authentication-identifier-during-onboarding_body.html | - displayName - actionTokenURL - customToken |
| Confirmation of onboarding with social account | This notification will be sent to users when they have successfully onboarded with their social account. | - confirmation-of-onboarding-with-social-account_header.txt - confirmation-of-onboarding-with-social-account_header.txt | - displayName - providerId |
| Notification before the renewal payment | This notification is sent to users to notify them about their upcoming renewal payment that will be charged to the credit card registered on file. | - notification-before-the-renewal-payment._header.txt - notification-before-the-renewal-payment._body.html | - displayName - calendars.format(nextSubscriptionBillingDate_calendar |
| Verification of authentication identifier during onboarding using link | This notification is sent to users to verify their authentication identifiers during the onboarding process. | - verification-of-authentication-identifier- during-onboarding- using-link_header.txt - verification-of-authentication-identifier- during-onboarding- using-link_body.html | - displayName - actionTokenURL |
| Notification of the user deletion process has been completed | This notification is sent to users to inform them that the user deletion process has completed and their Storefront Gateway ID has been deleted. | - notification-of-the-user-deletion-process-has-been-completed._header.txt - notification-of-the-user-deletion-process-has-been-completed.._body.html | - displayName - authnIdentifier |
| Verification of Authentication Identifier during log-in process | This notification is sent to users to verify their authentication identifiers during the log-in process. | - verification-of-authentication-identifier-during-log-in-process_header.txt - verification-of-authentication-identifier-during-log-in-process_body.html | - displayName - actionTokenURL - customToken |
| Confirmation of removing user attribute | This notification is sent to users when they’ve successfully removed an attribute. The notification is sent to the authentication identifier that’s set as the user’s preferred notification channel (PNC). | - confirmation-of-removing-user-attribute_header.txt - confirmation-of-removing-user-attribute_body.html | - attributeName |
| Verification of authentication identifier when adding or updating it | This notification is sent to users to verify their authentication identifiers when adding or updating an authentication identifier. | - verification-of-authentication-identifier-when-adding-or-updating-it_header.txt - verification-of-authentication-identifier-when-adding-or-updating-it_body.html | - displayName - actionTokenURL - customToken - newAuthnIdentifier - oldAuthnIdentifier |
| Notification sent to primary user after user accepts invitation | This notification informs admin or primary users that the invited user accepted the invitation to share services. | - notification-sent-to-primary-user-after-a-user-accepts-invitation_header.txt - notification-sent-to-primary-user-after-a-user-accepts-invitation_body.html | - displayName - admindisplayName - shareEntities |
| CSR agent notification about impersonation reply | This notification informs the CSR about a user’s reply to the CSR’s impersonation request. If the user agrees (yes), the CSR can perform actions on behalf of that user. | - csr-agent-notification-about-impersonation-reply_header.txt - csr-agent-notification-about-impersonation-reply_body.html | - displayName - userId - actions |
| Notification that subscription was modified | This notification is sent to users when their SLM subscription is modified. | - notification-that-subscription-was-modified_header.txt - notification-that-subscription-was-modified_body.html | - displayName - subscriptionDisplayName - subscriptionPrice - subscriptionCurrency - nextSubscriptionBillingDate_calendar, - operation - nextSubscriptionBillingDate_calendar |
| Verification of the new authentication identifier | This notification is sent to users to verify a new authentication identifier. | - verification-of-the-new-authentication-identifier_header.txt - verification-of-the-new-authentication-identifier_body.html | - displayName - customToken - actionTokenURL |
| Confirmation of disassociating social account | This notification will be sent to users when they have successfully dissociated their social account. | - confirmation-of-dissociating-social-account_header.txt - confirmation-of-dissociating-social-account_body.html | - displayName - providerId |
| Confirmation of registering FIDO 2 | This notification is sent to users when they have successfully registered with FIDO 2. Message is sent to all verified authentication identifiers. | - onfirmation-of-registering-fido-2_header.txt - confirmation-of-registering-fido-2_body.html | - displayName |
| Invitation to join service when onboarding and acceptance is not needed | This notification is sent to the user when neither onboarding or acceptance is needed | - invitation-to-join-service-when-onboarding-and-acceptance-is-not-needed_header.txt - invitation-to-join-service-when-onboarding-and-acceptance-is-not-needed_body.html | - displayName - authnIdentifier - invitingUser - shareEntities |
| Confirmation of replacing authentication identifier | This notification is sent to the users’ old authentication identifier when their authentication identifier is successfully updated. | - confirmation-of-replacing-authentication-identifier_header.txt - confirmation-of-replacing-authentication-identifier_body.html | - displayName - oldAuthnIdentifier - newAuthnIdentifier |
| Notification sent to primary user after a user left the service | This notification is sent to the primary users to inform them that another user has left the service. | - notification-sent-to-primary-user-after-a-user-left-the-service_header.txt - notification-sent-to-primary-user-after-a-user-left-the-service_body.html | - displayName - primaryUser - entity |
| Verification of authentication identifier during 2FA Processes | This notification is sent to users to verify their authentication identifiers during 2FA Processes | - verification-of-authentication-identifier-during-2fa-processes_header.txt - verification-of-authentication-identifier-during-2fa-processes_body.html | - customToken - displayName |
| Verification of admin user’s email | This notification is sent to admin users to verify their email address. | - verification-of-admin-user’s-email_header.txt - verification-of-admin-user’s-email_body.html | - displayName - inviterDisplayName - adminUILoginLink - longTokenExpirationPeriod - longTokenExpirationPeriodUnit |
| Notification that transaction attempt failed | This notification is sent to users to notify them that their transaction attempt failed. | - notification-that-transaction-attempt-failed._header.txt - notification-that-transaction-attempt-failed._body.html | - displayName - subscriptionDisplayName - subscriptionPrice - subscriptionCurrency |
| Notification sent to user after they are removed from a group | This notification informs users that the admin or primary user removed them from a group. | - notification-sent-to-user-after-they-are-removed-from-a-group_header.txt - notification-sent-to-user-after-they-are-removed-from-a-group_body.html | - displayName - group - removedEntities |
| Confirmation of password update | This notification is sent to users when their password is successfully updated. The notification will be sent to the authentication identifier set as the user’s Preferred Notification Channel. | - confirmation-of-password-update_header.txt - confirmation-of-password-update_body.html | - displayName |
| Notification that subscription was created | This notification is sent to users when their SLM subscription is initially created. | - notification-that-subscription-was-created_header.txt - notification-that-subscription-was-created_body.html | - displayName - subscriptionDisplayName - subscriptionPrice - subscriptionCurrency - nextSubscriptionBillingDate_calendar |
| Verification of identity during password recovery | This notification is sent to users to verify the authentication identifiers they entered during the password reset process. | - verification-of-identity-during-password-recovery_header.txt - verification-of-identity-during-password-recovery_body.html | - displayName - actionTokenURL - customToken - authnId - authnType |
| Notification of the user deletion process has started | This notification is sent to users to inform them that the user deletion process has started and their Storefront Gateway ID has been deleted will be deleted. | - notification-of-the-user-deletion-process-has-been-started._header.txt - notification-of-the-user-deletion-process-has-been-started.._body.html | - displayName - authnIdentifier |
| Confirmation of registering an authenticator app as MFA | This notification is sent to users when they have successfully registered an authenticator app as MFA. | - confirmation-of-registering-an-authenticator-app-as-mfa_header.txt - confirmation-of-registering-an-authenticator-app-as-mfa_body.html | - displayName |
| Confirmation of associating an account | This notification is sent to users when they have successfully associated an account with their user. | - confirmation-of-associating-an-account_header.txt - confirmation-of-associating-an-account_body.html | - displayName - accounts |
| Verification of authentication identifier during onboarding using otp | This notification is sent to users to verify their authentication identifiers during the authentication process. | - verification-of-authentication-identifier-during-onboarding-using-otp_header.txt - verification-of-authentication-identifier-during-onboarding-using-otp_body.html | - displayName - authnIdentifier - customToken |
| Notification sent to user after revocation of service | This notification informs the user that their services have been revoked by an admin or primary user. | - notification-sent-to-user-after-revocation-of-service_header.txt - notification-sent-to-user-after-revocation-of-service_body.html | - displayName - entities |
| Verification of authentication identifier during account association process | This notification is sent to users to verify their authentication identifiers during account association process. | - verification-of-authentication-identifier-during-account-association-process_header.txt - verification-of-authentication-identifier-during-account-association-process_body.html | - displayName - customToken |
| Verify identity during device authorization flow | This notification is sent to users to verify their identity during the device authorization flow. | - verify-identity-during-device-authorization-flow_header.txt - verify-identity-during-device-authorization-flow_body.html | - displayName - actionTokenURL |
| Request for impersonation | This notification is sent to users to consent to an impersonation by another user such as a CSR. The user may accept or decline the request. | - request-for-impersonation_header.txt - request-for-impersonation_body.html | - displayName - actionTokenURL |
| Verification of the updated authentication identifier | This notification is sent to users to verify the updated authentication identifiers. | - verification-of-the-updated-authentication-identifier_header.txt - verification-of-the-updated-authentication-identifier_body.html | - displayName - actionTokenURL - customToken - newAuthnIdentifier |
| Verification of authentication identifier during account dissociation process | This notification is sent to users when they have successfully dissociated an account with their user. | - verification-of-authentication-identifier-during-account-dissociation-process_header.txt - verification-of-authentication-identifier-during-account-dissociation-process_body.html | - displayName - accounts |
| Notification sent to user after revocation of service | This notification informs users that the admin or primary user has disassociated the service from them. | - notification-sent-to-user-after-revocation-of-service_header.txt - notification-sent-to-user-after-revocation-of-service_body.html | - displayName - entities |
| Parent topic:Manage Email Templates | | | |
