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Basic User Identity Management Care console out-of-the-box controls allow you to manage user identities including the ability to reset passwords, create users, edit/update accounts and profiles. The features available to manage your organizations user identities are:
  • Update a user
  • Add a new user
  • Assign a user role
  • Reset a password
Extended User Identity Management To manage seamless onboarding and user account operations, Care console provides additional controls from the Actions menu such as:
  • User Suspend - is temporary and prevents the user from authenticating with Storefront Gateway. You can remove the suspension and allow the user to sign in and access resources/services.
  • Remove Suspension - cancels the user’s suspension and allowing them to sign in and access resources/services again.
  • Unlock User - the user is locked out when they sign-in too many times with invalid credentials, such as a wrong password. . By default, the user must wait for set time to elapse before they’re able to sign in again, unless the user is unlocked from Care console.
  • Deactivate User - immediately revokes the user’s tokens, signs user out of all sessions, and prevents the user from authenticating with Storefront Gateway to access resources/services. This action is irreversible from the Care console.
  • Delete User - you can delete a user permanently from the platform. This feature is hidden by default in the Care console.
  • Generate a Backup Code for MFA- you can generate a one-time backup code (BUC) for a user to help them regain access to their account. The user is configured for MFA and has previously registered at least one factor for 2FA.
Parent topic:Administration