Working with Product Groups Across the MarketONE Components

Note: This topic is intended for Resellers (Service Providers) using the entire MarketONE suite and working with products in the Platform-managed lifecycle only. All products belong to a product group, even if that group contains only a single product. While single-product groups don’t support switching, every product group is relevant for storefront presentation and should be understood as part of your configuration process. When a product group includes multiple related products (e.g., service tiers or variations), it enables:

• Switching behavior (upgrades, downgrades)
• Upsell opportunities
• Tiered offerings in the storefront

Note: This image is only for reference and doesn’t reflect any specific implementation or integration.

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What Are Product Groups?

Product groups are collections of related products organized under a shared label by the Merchant. For example: Streaming Basic, Streaming Premium, and Streaming Ad-Supported under Streaming Video Service. These groupings help customers compare options and choose the best fit. For Resellers, they enable:

• Tiered plans
• Upsell paths
• Product switching within a unified experience

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How Product Groups Flow Across Components

Product groups move through three key applications: 1. Partner Ecosystem Management

• Merchants define product groups and assign products to them.
• Resellers discover products and submit agreements.
• Resellers enable the eligibility service to support upselling and switching products in product groups.
• Default switching policies are configured here (e.g., proration, timing of upgrades/downgrades).

2. Commerce Engine

• Resellers map products and define allowed switching paths between products in a group.

3. Editorial Management Interface (EMI)

• Products and product groups are mapped to visual storefront components.
• Resellers define how products are interacted with.
• Enables upsell strategies, interactive switching, and tailored views.

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Configuring Product Groups

In Partner Ecosystem Management:

• Enable the eligibility service to support upselling and switching.
• Set default switching policies.

In Commerce Engine:

• Map each product in a group, define upgrade/downgrade paths, and enforce eligibility rules.

In Editorial Management Interface (EMI):

• Configure how products and product groups are displayed to storefront customers via:
  • Product catalog configuration
  • Page programming
  • Populations
  • Business rules