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If you are unable to log into the Portal, whether because you have exceeded the maximum allowed two-factor authentication attempts, are unable to access your authenticator app, or have lost your device, your merchant user manager can generate a backup code to allow you to regain access to your account. A backup code is a temporary one-time code used for account validation when a user’s two-factor authentication is not available. Note: Users can also generate up to 10 backup codes at a time in the IDP app to keep and use for themselves as a two-factor authentication method. For more information on generating backup codes in the IDP app, see User Sign In - IDP. To log in to the Portal using a backup code, do the following:
  1. Follow the Log In Process up to step 9.
  2. On the 2-Step Verification page, click Use a backup code. 2-Step Verification Page
  3. Enter your Backup Code.
  4. Click Next.
You have successfully logged in to the Portal using a backup code and were redirected to the Portal landing page. If you are using a backup code because you lost access to your preferred MFA method, you must immediately change or update your MFA method. See User Sign In - IDP for more information. Parent topic:Log in to the Commerce Engine Portal with Amdocs IDP