Commerce Engine Portal User Guide Introduction

Commerce Engine is a cloud-based subscription management platform component providing a comprehensive billing and recurring payment solution. It delivers the power, flexibility, and speed that you need to win in today’s subscription-based economy. It features scalable integrated marketing best practices to support the entire subscription lifecycle, allowing you to acquire and retain subscribers and their associated recurring revenue and overcome the drawbacks of traditional billing approaches. Commerce Engine is a component of MarketONE, the cloud-based platform. Commerce Engine has the following interfaces:

• Commerce Engine Portal: a user-friendly, intuitive web-based interface that allows you to manage and customize your subscription catalog and billing integration in a safe and secure manner as well as access subscription business data and insights.
• Commerce Engine API: this API enables Resellers (Service Providers) to link their data and customized interfaces to Commerce Engine from their online store, as well as from their customer support, customer self service, financial, and business applications.

​

Who is Commerce Engine For?

Commerce Engine is designed for eCommerce Resellers (Service Providers) at any stage of their business journey—whether they are launching, scaling, or leading their market. It supports Resellers who need to manage subscription-based offerings or one-time payment models, providing a comprehensive billing and payment component as part of the overall MarketONE solution. This component is ideal for Resellers looking to support their users’ end-to-end lifecycle, from acquisition and user profiling to recurring billing, by leveraging cloud-based technology.

​

About this Guide

The Commerce Engine Portal User Guide introduces you, the reader, to the capabilities of the Commerce Engine Portal. It covers the product-oriented, billing, and reporting main tasks that can be performed in the Portal. This guide assumes you are not familiar with Commerce Engine terms and describes them where appropriate. This guide is written primarily for Resellers’ (Service Providers’) business, administrative, and customer support users. Access and visibility of different areas of the Commerce Engine Portal is defined by user roles. Therefore, you may not be able to view or access all the activities described in the guide. For more details, see Commerce Engine Portal User Roles. This document provides guidance to understand and use the Portal’s:

• Catalog: Commerce Engine’s Catalog lets you manage your offerings, supporting any mix of products and services, their pricing, availability, and usage.
• Billing: Commerce Engine’s Billing lets you monitor and manage your customers’ accounts, their subscriptions, and payment transactions.
• Reports: Commerce Engine’s Reports help you track your business results, obtain insight on subscription performance and conversion rates, extract data to your A/R system, and settle your payments with payment providers.
• Getting Started with the Commerce Engine Portal
• About Commerce Engine
• Commerce Engine Features
• Commerce Engine Advantages
• Log in to the Commerce Engine Portal with Amdocs IDP
  Amdocs products are built to keep data secure and compliant and meet Payment Card Industry (PCI) and ISO security requirements. Accordingly, Commerce Engine Portal users sign in to the Portal via Amdocs’ IDP (Identity Provider) app. Amdocs IDP provides secure access, unique password requirements, complex password rules, and multi-factor authentication - all in a simple-to-use Identity Provider.
• Supported Browsers
• Commerce Engine Portal User Roles and Access
  During the Commerce Engine implementation phase, designate authorized users that can access the Commerce Engine Portal. One of these users must be named a Super User, who has high-level administrator access to all the objects.
• Performing Common Tasks in Commerce Engine Portal