Skip to main content
A partnership can have one of the following states at a time:
  • Pending Approval: A Reseller (Service Provider) submitted a request for partnership to a Merchant. The request is under review.
  • Canceled: One of the following scenarios occurred:
    1. The Reseller or Merchant canceled their active partnership. To cancel a partnership, there can’t be any active agreements or subscriptions. Any active agreements must be canceled first.
    2. The Reseller canceled their request for partnership. If they want to request partnership again, they can select Request Partnership. This will send a new request to the Merchant. Any partnership data the Reseller added to the Partnerships tab is deleted in this state.
  • Active: The Merchant accepted the Reseller’s request for partnership. If there’s a business process management (BPM) or workflow integration, all of the steps in the workflow integration have been successfully completed. In this state, the Reseller can add data to the Partnerships tab about the partnership. 
 Either party can only cancel the partnership if there are no active agreements or subscriptions.
  • Rejected: A Reseller sent a request for partnership and the Merchant rejected it. The Reseller can send another request for partnership at any time in this state.
Parent topic:Partnerships