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The Active Account Subscription Tiers Report helps Resellers (Service Providers) understand how many customer accounts had active subscriptions during a given monthly reporting period, grouped by subscription count. This report shows the number of accounts with:
  • One active subscription
  • Two active subscriptions
  • Three active subscriptions …and so on, up to seven or more active subscriptions.
Both Platform-managed and Merchant-managed subscriptions are included in the count. In this context, a tier refers to the number of active subscriptions. The criteria for counting active subscriptions vary depending on whether the product lifecycle is Platform-managed or Merchant-managed. In each product lifecycle, Partner Ecosystem Management counts subscriptions with the following conditions as active:
  • Platform-Managed
    • The subscription’s billing status is Active
    • The subscription was activated and then canceled in the same month
    • The subscription has already been paused or is paused in the reporting month
  • Merchant-Managed
    • The subscription’s billing status is Active Note: Until the Active billing status is canceled, it will continue to be counted as an active subscription by Partner Ecosystem Management.

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Active Account Subscription Tiers Report File

The Active Account Subscriptions Tiers Report is a CSV file with the following naming convention: MarketONE.Tiers.Licensing.Report_<DateGenerated>_<ResellerName>.csv where <DateGenerated> is the date the report was generated and is in the format of yyyymmddThhmmssZ. In the first two lines of the file, the reporting period and time the file was generated are provided. The report provides data on the prior month and is processed just after the month’s end. Report data is based on UTC. Parent topic:Reports