Manage Activation Reminders

Within Platform Settings > Activation > Reminders, you can:

Add activation reminder schedules
Edit activation reminder schedules
View activation reminder schedules
Delete activation reminder schedules

Setting up activation reminder schedules helps customers activate their subscriptions, reducing missed activations and supporting revenue retention. When you create a schedule, Partner Ecosystem Management generates reminders and sends them to your communication system, where you can customize and send them to customers. When adding a reminder, you can:

Choose how many days between each reminder (up to 30 days)
Set how many reminders to send (up to 10)
Select the time of day to send them
Decide whether the schedule should restart if the subscription is updated

You can set up either a single schedule that applies to all Merchants or individual schedules for each Merchant. Note: These schedules only apply to products covered by your agreements.

Navigate to the Platform Settings > Activation > Reminders. The Activation Reminder Notification Settings page appears.
Choose what you’d like to do:
- To add an activation reminder schedule, select Set Up Activation Reminder Notification or Add New Reminder, depending on what’s available to you. The Add a New Activation Reminder page appears. Complete the required fields. See the table below for guidance. Selected Save. The activation reminder schedule has been successfully created.
- To edit an activation reminder schedule, find the activation reminder schedule on the Activation Reminder Notification Settings page and select the three dot menu on the same row. Select Edit. The box to edit the activation reminder schedule appears. Edit the fields as desired. See the table below for guidance. Select Save. Your changes to the activation reminder schedule have been saved.
- To view an activation reminder schedule, find the activation reminder schedule on the Activation Reminder Notification Settings page and select the three dot menu on the same row. Select View.
- To delete an activation reminder schedule, find the activation reminder schedule on the Activation Reminder Notification Settings page and select the three dot menu on the same row. Select Delete. A Delete Activation Reminder confirmation box appears. Confirm your choice. The activation reminder schedule has been successfully deleted.

Activation Reminder Details

Parent topic:Activation

Activation Reminder Details

Field Name	Guidance	Required or Optional
Select Merchant	From the dropdown list, select a Merchant to apply the activation reminder schedule to. Only Merchants you have partnerships with show up in the list.	Required
Interval	Select the number of days between each activation reminder. You can choose a value between 1 and 30.	Required
Occurrences	Select the number of activation reminders that can be sent to the customer. You can choose a value between 1 and 10.	Required
Time of Notification	Select the time of day the activation reminder(s) would be sent. UTC is the time zone. Minutes are automatically set to zero and can’t be edited.	Optional
Reset After Subscription Update	To refresh the general activation reminder schedule settings if a subscription is updated, select ON.As an example, consider a scenario where a customer updates the mobile number associated with their subscription. If Reset After Subscription Update is ON, it resets the reminder schedule to start over again from the beginning to remind the customer to activate the subscription. This setting is OFF by default.	Optional
Parent topic:Manage Activation Reminders

Home

Introduction

For Merchants

For Resellers

Partner Ecosystem Management

Commerce Engine

Storefront Experience

APIs

Activation Reminder Details

​Activation Reminder Details

Activation Reminder Details