Manage Upgrades, Downgrades, and Cancellations - MarketONE — SaaS Knowledge Center

In Reseller Policies > Upgrade, Downgrade, Cancel, you can manage the default upgrade, downgrade, and cancellation behavior for all subscription entitlements. Note: This feature is only available when using the Platform-managed product lifecycle and is limited to Resellers with the Commerce Engine component enabled.

Navigate to the Reseller Policies > Upgrade, Downgrade, Cancel. The Upgrade, Downgrade, Cancel page appears.
Configure the upgrade, downgrade, and cancellation settings as desired. See the tables below for guidance.
Select Save. Your upgrade, downgrade, and cancellation settings have been successfully saved.

Upgrade, Downgrade, Cancel Details

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Upgrade, Downgrade, Cancel Details

Upgrade Settings

Field Name	Guidance	Required or Optional
Upgrade Entitlement	Select when the product upgrade will occur:- Immediate: The customer can get access to the new product entitlement now and will lose access to the previous product entitlement. This is the default. - End of cycle: The customer can continue to access the existing product entitlement. The product upgrade will occur at the end of the current cycle.	Required
Enable Proration	Turn this setting on to ask the customer to make a prorated payment when upgrading.	Optional

Downgrade Settings

Field Name	Guidance	Required or Optional
Downgrade Entitlement	Select when the product downgrade will occur:- Immediate: The customer can get access to the new product entitlement now and will lose access to the previous product entitlement. - End of cycle: The customer can continue to access the existing product entitlement. The product downgrade will occur at the end of the current cycle. This is the default.	Required
Enable Proration	Turn this setting on to make the customer eligible for a prorated refund when downgrading.	Optional

Cancellation Settings

Field Name	Guidance	Required or Optional
Cancel Entitlement	Select when the product cancellation will occur:- Immediate: The customer will lose access to the product entitlement when they cancel their service. - End of cycle: The customer can continue to access the existing product entitlement. The customer will lose access to the product entitlement at the end of the current cycle. This is the default.	Required
Enable Proration	Turn this setting on to make the customer eligible for a prorated refund when canceling.	Optional
Parent topic:Manage Upgrades, Downgrades, and Cancellations