Manage Missed Activation Settings

In Platform Settings > Activation > Missed Activations, you can:

Automatically cancel unactivated subscriptions after a specified number of days from the provisioning date.
Configure a warning and final reminder to encourage customers to activate their subscriptions before cancellation. Notification timing is fully customizable per Merchant product.

When configured, the system sends the reminders you create to your communication platform, where you can further customize and deliver them to customers. Settings can also be tailored per Merchant to support different account needs. These capabilities help reduce missed activations and support revenue retention.

Navigate to Platform Settings > Activation > Missed Activations. The Missed Activations page appears.
Choose what you’d like to do:
- To add missed activation settings for a Merchant, select Add New. The Missed Activations page appears. Fill in the required fields, and complete any optional fields if needed. See the table below for guidance. Selected Save. The missed activation settings for the Merchant have been successfully created.
- To edit missed activation settings for a Merchant, find the Merchant on the Missed Activations page and select the three dot menu on the same row. Select Edit. The Edit Missed Activations dialog appears. Fill in the required fields, and complete any optional fields if needed. See the table below for guidance. Select Save. Your changes to the missed activation settings have been saved.
- To view missed activation settings for a Merchant, find the Merchant on the Missed Activations page and select the three dot menu on the same row. Select View.
- To delete missed activation settings for a Merchant, find the Merchant on the Missed Activations page and select the three dot menu on the same row. Select Delete. A Delete Missed Activations confirmation box appears. Confirm your choice. The activation reminder schedule has been successfully deleted.

Missed Activations Details

Parent topic:Activation

Missed Activations Details

Field Name	Guidance	Required or Optional
Select Merchant	Select a Merchant to apply these settings to.	Required

Automatic Cancellation Fields

Field Name	Guidance	Required or Optional
Automatic cancellation	To automatically cancel subscriptions that haven’t been activated within a certain number of days after provisioning:1. Turn on the Automatic cancellation toggle. 2. Enter the number of days after the provisioning date. Subscriptions that are not activated by the customer within this time will be automatically canceled. Note: Subscribe to the PartnerSubscriptionCanceled webhook event to receive notifications when the platform automatically cancels subscriptions.	Optional

Warning & Final Reminder Fields

Field Name	Guidance	Required or Optional
Warning & final reminders	Turn on the Warning & Final Reminders toggle to send reminder messages to customers who purchased the selected product(s), encouraging them to activate their subscriptions before they are canceled.	Optional
Merchant	This is the Merchant to whom these settings apply.Note: This field is read-only and cannot be edited.
Select product(s)	Choose the products these reminder settings should apply to.	Optional
Warning notification	Enter the number of days after the provisioning date to send the warning reminder.	Optional
Final notification	Enter the number of days after the provisioning date to send the final notification, informing the user that they missed the activation window.	Optional
Parent topic:Manage Missed Activation Settings

Home

Introduction

For Merchants

For Resellers

Partner Ecosystem Management

Commerce Engine

Storefront Experience

APIs

Missed Activations Details

Automatic Cancellation Fields

Warning & Final Reminder Fields

​Missed Activations Details

​Automatic Cancellation Fields

​Warning & Final Reminder Fields

Missed Activations Details

Automatic Cancellation Fields

Warning & Final Reminder Fields