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In the Activation space, you can configure settings that support the customer subscription activation process. These include options to:
  • Set up schedules for sending activation reminders to customers
  • Enable automatic cancellation of subscriptions that remain unactivated after a specific date
  • Set up a warning and final reminder to be sent to customers
  • Shorten product redemption URLs and tokens through the short provisioning service
Note: These settings are only available to Resellers using the Platform-managed product lifecycle.

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Reminders

Easily add, view, or delete reminder schedules to help customers activate their subscriptions after purchase. Setting up activation reminders can help reduce missed activations and retain revenue. When you create a schedule, Partner Ecosystem Management generates reminders and sends them to your communication system, where you can customize and send them to customers. When adding a reminder, you can:
  • Choose how many days between each reminder (up to 30 days)
  • Set how many reminders to send (up to 10)
  • Select the time of day to send them
  • Decide whether the schedule should restart if the subscription is updated

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Missed Activations

Configure settings to handle cases where customers haven’t activated their subscriptions. These settings can be customized for each Merchant. You can enable automatic cancellation of subscriptions that remain unactivated for a specified number of days after the provisioning date. Note: Alternatively, the manual cancellation process can be performed via the MarketONE OpenAPI. For more information, see the Cancel Subscription Use Case in the Partner Ecosystem Management Onboarding Guide for Resellers. You can configure both a warning and a final reminder to encourage customers to activate their subscriptions before they are canceled. The timing of these notifications is customizable and can be set individually for each Merchant product. With this feature, the system automatically generates the reminders and sends them to your platform, where you can further customize and deliver them to customers. For more information, see Manage Missed Activation Settings.

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Short Provisioning Service

Efficiently and automatically shorten Merchants’ product redemption URLs and tokens. Shortening redemption URLs and tokens from their original length improves the customer experience by making it more efficient for customers to redeem their products. In Platform Settings > Activation > Short Provisioning Service, you can enable the short provisioning service for all Merchants or individual Merchants. When you enable the service for a Merchant, you’re enabling the service for the Merchant’s products you have agreements for. Customers that purchase those products will receive shortened redemption URLs and tokens. For more information, see Manage Short Provisioning Service. Parent topic:Platform Settings