Skip to main content
As a Care Agent, you can add an alias to an existing Storefront Gateway user profile, on behalf of the user. Adding a new, alternate alias is distinct from updating an existing alias.
  1. Sign in to the Care console. By default, the Find a User page appears.
  2. Find and select a desired user. The selected user’s profile opens.
  3. On the selected user’s Identity page, do either of the following depending on the condition:
    • If the user does not have any alias, click Add alias in the Alias row. A dialog opens.
    • If the user already has at least one alias, then click the Edit icon and then click Add alternate alias. A dialog opens.
  4. Enter the desired alias into the dialog, and then click Add alias.
The Care console adds the alias to the user profile. Aliases do not require verification. So, they are immediately activated once you have added them to the end user profile. The user can sign in using the alias and their password. Parent topic:Aliases