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As a Care Agent, you can change the user’s preferred contact channel, on behalf of them.
  1. Sign in to the Care console. By default, the Find a User page appears.
  2. Find and select a desired user. The selected user’s profile opens.
  3. On the selected user’s Identity page, click the Edit icon in the Preferred Contact row.
  4. Select the desired authentication identifier (authN ID) from the list. Note: You cannot select any authN IDs that are pending verification.
  5. Click Save to save the changes, or click Cancel to go back.
The selected authN ID is now the preferred contact for this user. Parent topic:Preferred Contact