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As a Care agent, you initiate a password recovery and reset process on behalf of a user.
  1. Sign in to the Care console. By default, the Find a User screen appears.
  2. Find and select a specific user. The selected user’s profile or Identity page displays.
  3. To reset the password, do either of the following:
    • On the selected user’s Identity page, navigate to Security > Password details and click Reset password. Care Console Identity example
    • On the selected user’s Identity page, navigate to Security > Password details and click Reset password. Actions Drop down example on the Identity page
  4. Select one of the confirmation prompts:
    • Send Link sends a notification message to the user on their specified channel (email or mobile number) with a link to reset their password.
    • Cancel to return to the user’s Identity page.
The system sends a password reset notification message to the user’s specified channel. The current password doesn’t change until the user opens the notification message and follows the link in that message. The user is redirected to your organization’s application, and the application then prompts the end user for their new password. Note: The redirect back to your organization’s client application is set in the Admin console. Your organization needs to configure this redirect URL in the Admin console and build the appropriate application page for the password reset. Parent topic:User Management