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As a Care agent, you can remove a suspension from a user to restore their access. Once you search for and select a user, select the Actions > Remove suspension. This option is only visible if the selected user is in Suspended status.
  1. Sign in to the Care console. By default, the Find a User screen appears.
  2. Find and select a specific user to open selected user’s profile or Identity page.
  3. Navigate to Actions > Remove suspension located in the top-right corner.
  4. Select Remove suspension and allow the user to authenticate, and access resources/services again.
The selected user’s suspension is removed and the user status updates to Activated in the Care console. The user can authenticate and access resource/services (that is, they can sign in to your applications that use Storefront Gateway). Parent topic:User Management